The BILSTEIN Warranty Promise

When it comes to performance and durability, our products are subject to the highest quality and safety standards. As a valued customer, you can always count on BILSTEIN quality, backed by our BILSTEIN WARRANTY PROMISE – our promise of reliability and dependability for your BILSTEIN products.

learn how to file warranty claim

When it comes to performance and durability, our products are subject to the highest quality and safety standards. As a valued customer, you can always count on BILSTEIN quality, backed by our BILSTEIN WARRANTY PROMISE – our promise of reliability and dependability for your BILSTEIN products.

Dependability Well Beyond Your Purchase

When it comes to performance and durability, our products are subject to the highest quality and safety standards. As a valued customer, you can always count on BILSTEIN quality, backed by our BILSTEIN WARRANTY PROMISE – our promise of reliability and dependability for your BILSTEIN products. Most of the BILSTEIN products available in the North American aftermarket are backed by our LIMITED LIFETIME WARRANTY for as long as you own your BILSTEIN products, while certain product categories are backed by industry leading warranties ranging from 90 days to two (2) years. Please consult our BILSTEIN Warranty Promise to see which warranty is applicable to your product.

Download the BILSTEIN Warranty Promise

Limited Lifetime Warranty for Products and Control Arms Purchased in North America

BILSTEIN warrants that aftermarket products and control arms purchased from a BILSTEIN distributor in North America will be free from defects in design, material, and workmanship for as long as you own the product. (Exclusions apply, for details please see the BILSTEIN Warranty Promise).

Separate Warranty Period for Products From the Steering Rack, Standalone B3 Coil Spring, B3 Leaf Spring, B8 5160/8100/8112 Categories, and *thyssenkrupp Carbon Components Carbon Wheels Purchased in North America

BILSTEIN warrants to the original purchaser that products from one of these categories will be free from defects in design, material, and workmanship for a period of two years (for details, please see the BILSTEIN Warranty Promise).

Read full thyssenkrupp Carbon Wheels Warranty

Separate Warranty Period for Products from the EVO S, EVO SE, EVO T1 and EVO T2 Categories Purchased in North America

If the Products purchased in NA are Products from the EVO S, EVO SE, EVO T1 and EVO T2 category, the following warranty shall apply: BILSTEIN warrants to the original purchaser that, for a period of five (5) years from the date of purchase through a BILSTEIN distributor or retailer, this Product shall be free from defects in design, material and workmanship. Some States do not allow limitations on how long an implied warranty lasts so the above limitation may not apply.

Separate Warranty Period for Products from the Clubsport, EVO R, Motorsport, B8 5125/5165/8125/9200/9300 Series Purchased in North America

BILSTEIN warrants to the original purchaser that products from one of these categories will be free from defects in design, material, and workmanship for a period of 90 days (for details, please see the BILSTEIN Warranty Promise).

How to file warranty claim

Please read our BILSTEIN Warranty Promise and follow the steps outlined below to ensure that your warranty claim is resolved as quickly and easily as possible.

  • Step 1: Please first contact the original place of purchase (distributor of BILSTEIN products) where you purchased your shocks. Distributors are responsible for handling all product warranty claims. If your distributor is no longer in business, then continue to step 2 below.
    • IMPORTANT! You must be the original purchaser of shocks and have proof of purchase to be considered for a warranty claim. The BILSTEIN Limited Lifetime Warranty is non-transferrable.
  • Step 2: Contact Bilstein Warranty Team at warranty@bilsteinus.com  to verify warrantability of your shocks and obtain Warranty Evaluation Form.
    • IMPORTANT! Please DO NOT send in your shock absorbers without first contacting our Warranty Team and obtaining a Warranty Evaluation Form. This must be included with your shock absorbers for us to complete the service.
  • Step 3: Complete Warranty Evaluation Form provided by BILSTEIN Warranty Support Team.
  • Step 4: Ship your shocks, proof of purchase, AND Warranty Evaluation Form to BILSTEIN Warranty Department using the provided address label at the bottom of the form. We suggest using a shipping method that can provide a tracking number and demonstrate proof of delivery. We also recommend requesting a signature requirement when shipping in the product. Bilstein does not accept responsibility for missing or damaged packages. We do not accept cash-on-delivery (COD) transactions. Please do not send shocks in with loaded springs. If your shocks are leaking, please do not clean them off. Place them in a plastic bag to prevent oil from seeping into the box.
    • IMPORTANT! BILSTEIN is not liable for unauthorized shipments that have been sent without warranty evaluation form.
  • Step 5: BILSTEIN Quality Department will evaluate shock(s) and review findings with our Warranty Department. Once complete, you will be contacted with evaluation results and recommended next steps.

 

 

Still got questions? Find a dealer or expert near you!

Not only do we pride ourselves in our ability to develop outstanding products, together with our BILSTEIN experts and dealers, we also value excellent service. Our direct partners are carefully selected and offer highly qualified service and support in finding the optimum BILSTEIN product for you. Find a BILSTEIN dealer near you!

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